华为CFS发票系统

CFS is one of the core systems in HUAWEI's financial line. And its main job is to produce invoice in batches.

I applied Double Diamond Model to direct my design process.First, I studied the invoice knowledge. Second, invited real user to join my interview. Third, used story board and paper prototype to double confirm with our clients. Finally, delivered the final DEMO.

Design Challenge

In general, there are three goals we need to achieve.

1, some invoice is still done by the manpower however original vision of CFS is made invoice produced by computer automatically. So we need to turn those offline businesses online.

2, some part of system is very difficult for operators to interact with and we need to find out why and make it more friendly.

3, more higher level,it's for the manager or leader to manage the financial  team and what they need is totally different from the operators. Also, we need to know what kind of requirement they may have through our interview. In the end we need to deliver a roadmap of the CFS in the future.

而CFS的终极，我们希望达到的是CFS可以回馈业务价值：

   • 应收流动性风险智能管理                     • 交易对手信用风险智能管理

   • 外汇波动市场风险智能管理                  • 税率变化操作风险智能管理

   • 回款计划和智能预测                             • 业务收入智能市场预测

   • 应收账款智能融资 

用户研究

开票员们和财经线的审批人员是CFS最主要的目标用户。我们访谈的其中的用户，制作的PERSONA：

  ▶  开票员/复核员

  ▶  BTS开票专员

  ▶  合同经理

用户旅程地图

基于我们对于CFS系统的构想，利用故事板的形式。我们绘制一下故事板，来与客户进行愿景的对齐。

故事板

基于我们对于CFS系统的构想，利用故事板的形式。我们绘制一下故事板，来与客户进行愿景的对齐。

交互设计